Terms and Conditions

Terms and conditions of use

The following terms and conditions apply to all users, visitors, and any persons accessing the website www.cxa-armenia.org (hereinafter referred to as the “Website”).

By accessing, browsing, or using this Website, you agree to be bound by these Terms and Conditions, the Privacy Policy, and the Cookie Policy. In case of disagreement, you may discontinue the subsequent steps.

1. Age Requirements for Website Users

The informational content of this Website (CXAA) is intended exclusively for individuals who are at least 18 years old.

Please note that in certain countries, access to or use of websites with similar thematic content may be restricted or regulated by local legislation. If you are located in such a country, we recommend that you familiarize yourself with the applicable regulations in advance and, if necessary, discontinue the subsequent steps.

2. User Conduct

By using this Website, you represent and warrant that you are at least 18 years of age and that you meet the minimum age requirements established by the laws of your country of residence for accessing this type of content.

While using the Website, you agree not to upload, post, transmit, distribute, or otherwise make available any materials that:

are unlawful, threatening, obscene, offensive, discriminatory, hateful, abusive, defamatory, false, misleading, or contain inappropriate language;
contain sexual references or explicit graphic or written descriptions;
interfere with or disrupt other users’ access to or use of the Website;
involve or encourage conduct that may give rise to criminal or civil liability;
contain viruses, malicious software, technologically harmful components, any form of advertising materials, or false or misleading information regarding sources or authenticity.

You further agree and acknowledge that you shall not:

impersonate any other individual or legal entity, or provide false information regarding your identity or affiliations;
upload, post, publish, transmit, reproduce, or use any information or materials obtained from the Website for commercial purposes without the prior written consent of the "Customer Experience Association of Armenia" Public organization.
attempt to gain unauthorized access to the Website, its servers, computer systems, or databases connected to the Website.

Any use of the Website for improper or harmful purposes is strictly prohibited, including the intentional introduction of viruses or other technologically harmful materials. Attacks such as DoS or DDoS against the Website are strictly forbidden.

"Customer Experience Association of Armenia" Public organization shall not be liable for any loss or damage caused by DoS or DDoS attacks, viruses, or other technologically harmful materials that may affect your computer equipment, software, data, or other property as a result of using the Website or downloading any materials from it.

3. Restrictions on Use

Access to the Website is provided on a temporary basis. "Customer Experience Association of Armenia" Public organization reserves the right to suspend, restrict, modify, or discontinue the Website or any part thereof at any time without prior notice.

"Customer Experience Association of Armenia" Public organization shall not be liable if, for any reason, the Website is unavailable in whole or in part for any period of time.

Any modification, reproduction, duplication, copying, distribution, downloading, posting, or transmission of materials published on the Website is strictly prohibited without the prior written consent of the "Customer Experience Association of Armenia" Public organization.

"Customer Experience Association of Armenia" Public organization is the exclusive owner of all intellectual property rights in the Website and all materials contained therein, including but not limited to texts, images, logos, design, structure, and other content. All copyrights are protected.

Access to or use of the Website does not grant the user any rights, licenses, or interests in or to the Website or its content, including any intellectual property rights.

All rights, powers, and potential revenues related to the Website belong exclusively to the "Customer Experience Association of Armenia" Public organization. All materials published on the Website are intended solely for lawful and informational purposes.

4. Intellectual Property Protection

4.1 Protection of the Website and Its Content

The Website, its structure, layout, visual solutions, graphic standards, and all content, as well as any materials published on the Website (including texts, charts, graphic images, icons, logos, photographs, and other materials) (hereinafter referred to as the “Protected Elements”), are protected by intellectual property laws, including copyright laws, and are the exclusive property of the "Customer Experience Association of Armenia" Public organization, unless expressly stated otherwise.

You shall not:

reproduce, copy, modify, adapt, process, distribute, transmit, publicly display, sell, claim ownership of, sublicense, provide, or offer the Protected Elements on the market, in whole or in part, in any manner;
alter the Protected Elements in whole or in part, including for the purposes of unauthorized access to the Website, circumvention of security mechanisms, or misleading presentation.

4.2 Trademark Protection

All trademarks, logos, names, visual identity elements, designs, and any other intellectual property used on the Website are the property of the "Customer Experience Association of Armenia" Public organization or are used on lawful grounds.

The trademarks and designations of the "Customer Experience Association of Armenia" Public organization must not be used in connection with goods or services unrelated to the activities of the "Customer Experience Association of Armenia" Public organization , nor in any manner that could mislead, cause confusion, or damage the reputation and business standing of the "Customer Experience Association of Armenia" Public organization .

5. Links

You acknowledge and agree that the "Customer Experience Association of Armenia" Public organization bears no responsibility for the accuracy, completeness, or availability of information provided on websites that you may access through links published on the Website (hereinafter referred to as “Linked Websites”).

You further acknowledge and agree that the "Customer Experience Association of Armenia" Public organization shall have no direct or indirect liability for any loss, damage, or other adverse consequences arising from or allegedly resulting from the content or services available on such Linked Websites.

Use of Linked Websites is at your own risk, and you are encouraged to review their respective terms of use and privacy policies in advance.

6. Governing Law and Jurisdiction

All materials contained on this Website are intended solely to provide information about the activities, programs, and initiatives of the "Customer Experience Association of Armenia" Public organization.

"Customer Experience Association of Armenia" Public organization which controls and operates the Website from the Republic of Armenia, makes no representation that the materials on the Website are appropriate or available for use in other jurisdictions.

Any dispute, interpretation, claim, complaint, or demand arising out of or in connection with these Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Armenia and shall be subject to the exclusive jurisdiction of the competent courts of Yerevan, regardless of the number of parties involved or the involvement of third parties, including urgent or interim proceedings.

7. Information about you and your visit to the Site

"Customer Experience Association of Armenia" Public organization processes information relating to you in accordance with its Privacy Policy.

Privacy Policy

This Privacy Policy explains how the "Customer Experience Association of Armenia" Public organization collects, uses, and protects information in connection with its website and digital services (hereinafter referred to as the “Services”). This Privacy Policy applies to all visitors and users who access or use the Services.

1. What Personal Data We Collect About You and How We Collect It

We collect and use the following information about you.
Personal data is collected solely for the purposes specified in Section 3 below and each time you use any feature or service offered through our digital media.

The types and volume of information collected for the aforementioned features and services may be updated and may vary depending on the activities of the "Customer Experience Association of Armenia" Public organization.

In accordance with applicable legislation, we may use various technologies that collect and provide information about how you access and use our digital media. We may also use demographic information about users of our digital media obtained from third parties, such as Google or the social networks you use (“Usage Information”).

Usage Information may include the pages you visit, the time spent viewing them, the information or other content you view or provide, the language of your visit, as well as demographic information about you (such as your age, gender, and areas of interest), and the pages you visited prior to accessing our website, and similar data.

2. How and Why We Use Tracking Technologies

"Customer Experience Association of Armenia" Public organization uses tracking technologies such as IP addresses and log files. These technologies help us tailor our digital media to your personal needs.

An IP address is a number used to identify a computer on a network each time it accesses the internet. We may track IP addresses for the purposes of troubleshooting technical issues, maintaining website security and safety, restricting access to our digital media in accordance with applicable laws or contractual obligations, and understanding how our digital media is used.

We (or third parties acting on our behalf) may collect information in the form of log files that record activity on digital media and collect statistics about user behavior. These records are created anonymously and help us understand the user’s browser type and operating system, access details (such as referral URLs, date and time of visits, pages viewed, and duration), as well as other navigation or clickstream data.

We also use information collected from log files for marketing and demographic research purposes, allowing us to continuously improve and customize the online services we provide. Log files are used for internal purposes only and are not linked to any specific user.

3. Purposes and Legal Bases for Using Your Personal Data

We collect information about you in order to provide services or to respond to requests related to the performance of a contract.

When you register or log in to our digital media (website, social networks, etc.), your personal data is used to provide you with the relevant features and services you have subscribed to, as well as benefits typically offered upon registration (such as receiving selected communications, event invitations, participation in promotions, etc.).

We use your personal data to ensure the effective management of registrations, participation applications, membership processes, event organization, and service administration through the CXAA website.

We also use your personal data to send transactional or administrative communications (e.g., confirmation emails upon registration or unsubscription), as well as certain service-related announcements, including updates to our privacy notices, discontinued features, changes to our digital media, online services, technical support policies, or other related changes.

4. What Happens If You Do Not Wish to Provide Your Personal Data

If you choose not to provide certain personal data, you may not be able to participate in specific events or personalized features, and access to certain digital media services or special offers may be limited.

For example, if you do not provide your email address, you will not be able to receive our notifications or register through our digital media. However, you may browse our digital media and learn more about the "Customer Experience Association of Armenia" Public organization and our services without providing any personal data. In all cases, we will inform you which personal data is required to use specific services.

5. To Whom and Why We Disclose Your Personal Data

To Third Parties

"Customer Experience Association of Armenia" Public organization may disclose your personal data to third parties only in the following cases:

For marketing purposes, if you have provided your consent.
For support purposes, we may share your personal data with service providers or agents who support the internal operations of our digital media, including the management of features, programs, and promotional activities.

Any such third party must ensure the security of your personal data at the same level as the "Customer Experience Association of Armenia" Public organization and, where required, must be contractually obligated to keep your personal data confidential, secure, and to process it solely in accordance with the "Customer Experience Association of Armenia" Public organization’s instructions for jointly sponsored programs and promotional purposes.

If your personal data is collected by or shared with a company other than the "Customer Experience Association of Armenia" Public organization, you will be informed at the time of collection.

For legal and security reasons, we may disclose your personal data if required by law or if we reasonably believe such disclosure is necessary to comply with legal processes, respond to claims, or protect the rights, safety, and security of the "Customer Experience Association of Armenia" Public organization, its customers, or the public.

6. How Long We Retain Your Personal Data

Personal data submitted through our digital media is stored in our database for as long as your account remains active, for the duration of any contractual relationship, and as necessary to provide requested services, respond to inquiries, resolve issues, and offer new or improved services.

We may also retain your personal data in accordance with our internal retention policies where necessary to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Accordingly, we may retain your personal data after you cease using "Customer Experience Association of Armenia" Public organization’s services or digital media, subject to applicable statutory limitation periods.

7. How We Protect Your Personal Data

"Customer Experience Association of Armenia" Public organization implements all necessary technical and organizational measures to protect the confidentiality and security of your personal data collected through this website and/or our applications, including sensitive personal data.

These measures include, but are not limited to, storing personal data in secure environments not accessible to the public, limiting access to authorized employees and agents of the "Customer Experience Association of Armenia" Public organization, and verifying the identity of registered users before granting access to their personal data.

8. Your Rights Regarding Personal Data

You have the right to:

Withdraw your consent at any time where processing is based on consent
Request access to your personal data
Request correction of inaccurate, incomplete, or outdated personal data
Request data portability, particularly where processing is based on consent or contract performance
Choose not to share your personal data, understanding that this may limit available features or services
Object to the processing of your personal data, including for profiling and marketing purposes
In accordance with local law, provide general or specific instructions regarding the use of your personal data after your death under this Privacy Policy

9. Use of Children’s Personal Data

The CXAA website is not intended for individuals under the age of 18 (minors).

Accordingly, we do not knowingly collect personal data from minors. Creating an account or participating in our digital media requires users to be at least 18 years old.

If the "Customer Experience Association of Armenia" Public organization becomes aware that personal data of a minor has been submitted through our digital media platforms, such data will be deleted as soon as possible in compliance with legal requirements and our internal policies.

10. How to Contact Us or File a Complaint with a Supervisory Authority

If you have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact us by email at:

hello@cxa-armenia.org

You are also entitled to file a complaint with the competent supervisory authority in your country if you have concerns regarding the processing of your personal data by the "Customer Experience Association of Armenia" Public organization

Cookies Policy

Welcome to the website of the "Customer Experience Association of Armenia" Public organization (hereinafter referred to as the “Website”), where we present our services, and content (hereinafter collectively referred to as the “Services”). We use cookies to facilitate and improve your interaction with our Website and Services.

1. What Are Cookies

Cookies are small text files or pieces of information that are stored on your computer or mobile device when you visit our digital media. A cookie typically contains the name of the website or application from which it originates, the duration of the cookie (i.e., how long it remains on your device), and a value, which is usually a randomly generated unique identification number.

2. Why We Use Cookies

We use cookies to make the use of our digital media easier and to better tailor our digital media and products to your interests and needs. Cookies enable this by allowing our digital media to read and write these files, thereby recognizing you and remembering important information that makes your experience more convenient (for example, remembering preference settings).

Cookies may also be used to speed up your future activities and experience on our digital media. In addition, we use cookies to compile anonymous statistical data that helps us understand how users interact with our digital media and enables us to improve the structure and content of our digital media.

3. Types of Cookies We Use

The cookies we use may be session cookies or persistent cookies, as well as first-party cookies or third-party cookies.

Persistent cookies are used to store information about your login details and to remember your settings for future visits to our digital media. A persistent cookie is stored as a file on your computer and remains there after you close your web browser.
Session ID cookies are used to enable certain functions of our digital media and Services, to better understand how you use our digital media, and to monitor usage and web traffic paths. Unlike persistent cookies, session cookies are deleted from your computer when you close your browser.
First-party cookies are our own cookies that we use to improve your user experience. They may be linked to the user’s personal data. No third party has access to the information collected through our own cookies.
Third-party cookies are placed on our digital media by third parties in order to provide their services, including advertising-related services. These third parties place cookies on your device on our behalf when you visit our digital media, enabling them to deliver their services.

4. Cookie Retention Period

Cookies will be stored on the user’s terminal for a maximum period in accordance with the requirements of applicable legislation.

5. How to Manage Cookies on Our Digital Media

Except for essential cookies, the above-mentioned cookies will be placed on your computer only if you continue browsing after reading the notification displayed on the homepage.

You may also control how your browser uses cookies. The “Help” function of your browser should provide instructions on how to manage or disable cookies. If you use different devices to access and browse our digital media (such as a computer, smartphone, tablet, etc.), you should ensure that each browser on each device is adjusted according to your cookie preferences.

6. How to Contact Us

If you have any questions, comments, or concerns regarding our use of cookies, please contact us by email at:

hello@cxa-armenia.org

Payment Terms

Payment Procedure

1.1. Payments on cxa-armenia.org are made using the following methods: online payment via the Ineco payment system, as well as payment by bank card (for cardholders of Visa and MasterCard).

1.2. Once the service or package subject to purchase has been selected, the purchaser initiates the order placement process, during which they must choose one of the payment options available on the Website

1.3. Payment terms are governed by third-party banks and payment processing organizations with which cxa-armenia.org cooperates.

1.4. After selecting the payment option, the purchaser must pay the full amount specified in the order, as calculated at the time the order is placed. In the event of partial payment (insufficient payment or insufficient funds), the order shall be deemed invalid and will not be processed by the system. In such cases, the payment will be canceled and no funds will be charged to the purchaser.

1.5. The prices of the services presented on the Website are final, stated in Armenian drams (AMD), and include all applicable taxes.

1.6. All transactions are carried out exclusively through the 3D Secure system. The payment card details of the cardholder are protected.

1.7. If the currency of the Cardholder’s card does not correspond to the currency of the transaction, the conversion shall be carried out in accordance with the rules established by the relevant payment processing system and the card-issuing bank.

2. Refund Policy

2.1. If any service or material provided through the Website does not sufficiently correspond to the description or the stated terms, the user is obliged to immediately notify the "Customer Experience Association of Armenia" Public organization in order to record the issue and propose possible solutions.

2.2. After analyzing the issue, the "Customer Experience Association of Armenia" Public organization may offer restoration, correction, or replacement of the service or information, within the available possibilities and the limits of applicable law.

2.3. If the identified deficiencies are related to the information or services provided by the "Customer Experience Association of Armenia" Public organization, compensation or appropriate correction may be offered after coordination with the competent authorities.

2.4. The user has the right to report issues and request correction or compensation within 14 days from the moment of becoming aware of the issue (or within another legally established period in accordance with the applicable legislation of the Republic of Armenia).

2.5. Any costs arising from the procedure (if applicable) shall be borne by the user or handled in accordance with a procedure agreed upon in advance between the parties.

2.6. Any refundable amount or financial resources shall be returned using the same payment method originally used by the user, unless otherwise agreed in advance by the parties.

3. Website Liability

3.1. The offers presented on the Website represent information, services, or participation opportunities in programs, events, or projects provided by cxa-armenia.org.

Such offers are deemed accepted from the moment your participation or registration is officially confirmed (for example, by sending a confirmation email), which contains all relevant details.
The confirmation email serves as the basis of the agreement concluded between the "Customer Experience Association of Armenia" Public organization and the user for participation in a digital or web-based environment and is used to define the rights and obligations of the parties.

3.2. The Company shall not be liable for failure or delay in the performance of its obligations if such failure or delay is caused by circumstances beyond its control.

3.3. If any provision of this agreement is deemed invalid, such invalidity shall not affect the validity of any other provision of the agreement.

3.4. The Company reserves the right to make changes from time to time to the Website content, Privacy Policy, and Terms of Use. Any such changes shall enter into force immediately upon publication on the Website. It is the purchaser’s responsibility to review the general terms and conditions each time the Website is used, and continued use of the Website implies the purchaser’s acceptance of the updated terms and conditions.

4. Terms of Use

4.1. By making a purchase on cxa-armenia.org, the purchaser confirms that they have fully reviewed and accepted the terms of the Website’s Terms of Use, the Company’s Privacy Policy, and the operation of the Website system, and has no objections thereto.

4.2. After registration, the user may select from the services, programs, or event packages of CXAA that they wish to use or participate in by properly completing the registration form or application.
Prior to final confirmation of registration or application, the user may modify their selections, add or remove services or packages at their discretion.

4.3. At the final stage of registration or application, the user is required to provide all necessary information required for participation or use of services, including contact details and any additional required information (such as membership package selection, participation program, type of course, etc.).
The accuracy and completeness of the registration data are mandatory for the effective provision and proper confirmation of CXAA services.

4.4. When placing an order, the purchaser must provide true and valid information necessary for the fulfillment of the order. The Company shall not be responsible for the accuracy or validity of the information provided by the purchaser or for any consequences arising therefrom.

5. Copyright

5.1. The content of the Website, including its design, text, graphics, interfaces, and their arrangement, is the property of the Company.

5.2. The use of the results of intellectual activity and means of individualization belonging to the Company without its consent is prohibited.

6. Liability of the Parties

6.1. In accordance with the terms of the Privacy Policy, the Company is responsible for ensuring the confidentiality of the purchaser’s personal data posted on the Website.

6.2. The Company is responsible for fulfilling other obligations arising from the legislation of the Republic of Armenia and this Terms of Use agreement.