CXCP - Customer Experience Certification Program
The first professional CX certification program in the region by Customer Experience Association of Armenia
What makes CXCP valuable for you
- Global CX frameworks
- Behavioral psychology integration
- Real business transformation projects
- Not just certificate but real knowledge
- Data-driven CX management
- International expert contributions
- Access to CXAA professional community
Who should join
CXCP is designed for professionals working in:
- Banking and financial services
- Telecommunications
- Retail and e-commerce
- Technology and digital platforms
- Hospitality and service industry
- Consulting
CXCP prepares professionals who can design, measure, and lead customer experience transformation in modern organizations.
Certification Paths
CXCP-P
Customer Experience Certified Professional
For professionals building and managing CX systems:CX managers
Marketing managers
Product managers
Service leaders
Consultants
Understand customer behavior
Map and redesign customer journeys
Design meaningful experiences
Build CX measurement systems
Implement CX initiatives
5–6 months
40+ expert sessions • workshops • real project • exam • certificate
CXCP-L
Customer Experience Certified Leader
For executives leading CX strategy and transformation:CX directors
Strategy leaders
Senior marketing leaders
Founders and executives
Consultants
Build CX-driven business strategy
Connect CX with financial results
Design CX governance models
Lead enterprise transformation
Build customer-centric culture
7–8 months
executive labs • strategy cases • transformation project • exam • certificate
Become a CX Certified Professional
Join the first cohort of CXCP in 2026 and gain the skills to build customer-centric organizations.
Apply Now